Terms of Service

By creating an account, subscribing, or using loadshield.net or the LoadShield application (the “Service”), you agree to these Terms of Service and to the LoadShield Privacy Policy. If you are agreeing on behalf of a company, you represent that you are authorized to bind that company. If you do not agree, do not use the Service.

LoadShield reads freight documents you upload — master broker-carrier and shipper-carrier agreements, rate confirmations, bills of lading, and related paperwork — and surfaces the terms inside them: detention thresholds, written-notice requirements, invoice submission windows, liability caps, and potential conflicts between documents. It organizes loads, records operational events, stores supporting files, and sends transactional email notices when requested by an authorized user. Verify recipients and notice contents before sending.

LoadShield is a workflow and record-keeping tool. It does not file claims for you, does not negotiate with brokers or shippers on your behalf, and does not guarantee that you will recover any particular amount of money.

LoadShield uses automated and AI-based extraction. Its output is informational only and is not legal, financial, tax, or insurance advice. Iron Flow Advisory, LLC is not a law firm, is not your attorney, and no attorney-client relationship is created by your use of the Service.

• AI extraction can miss a clause, misread a number, misinterpret an ambiguous term, or produce output that is simply wrong.
• You are responsible for reading your own contracts. LoadShield output must be reviewed and confirmed by you before you rely on it.
• Regulatory references (FMCSA, Carmack Amendment, and similar) are general pointers to publicly available rules, not an opinion about your specific situation.
• Deadline clocks depend on the dates and times entered into the system. Wrong or missing input produces wrong output.
• Consult qualified counsel before signing a contract, sending a formal notice, or taking a legal position.

You must provide accurate signup information, keep your credentials confidential, and tell us promptly about any unauthorized access. You are responsible for everything that happens under your account, including actions by your dispatchers and drivers.

You agree not to:

• Use the Service for any unlawful purpose, or to further fraud, double-brokering, identity misuse, or cargo theft.
• Upload documents you have no right to possess or process.
• Upload malware, exploit payloads, or content engineered to manipulate the AI extraction pipeline into bypassing security controls.
• Attempt to access another customer's data, probe or penetration-test the Service without written permission, or circumvent authentication, rate limits, or plan limits.
• Scrape, resell, white-label, or sublicense the Service, or use it to build a competing product.
• Reverse engineer the Service except to the extent that restriction is unenforceable by law.
• Use the Service to harass a counterparty or to send knowingly false notices.

You keep all ownership of the documents and data you upload. You grant Iron Flow Advisory, LLC a limited license to store, process, transmit, and display that content solely to operate the Service for you — including sending document text to our AI extraction provider. We do not use your content to train public AI models and we do not sell it. See the Privacy Policy for the full detail.

You represent that you have the right to upload what you upload and that doing so does not breach a confidentiality obligation you owe to a broker, shipper, or other party.

• Plans are a flat monthly price based on fleet size: Starter (1–4 trucks) $79 per month, Growth (5–10 trucks) $249 per month, and Pro (11–30 trucks) $499 per month, billed monthly in advance through Stripe. Fleets of 31 or more trucks are priced by written quote. Every plan includes unlimited rate confirmation and broker agreement analyses, subject to the acceptable-use rules in these Terms.
• Your plan must match the number of power units (trucks) that FMCSA lists for your USDOT number: Starter for 1–4, Growth for 5–10, Pro for 11–30, and Enterprise for 31 or more. You may choose a higher plan than your fleet needs, but not a lower one. If FMCSA's count is wrong, you can ask us to review it using "My truck count is wrong" on the Accounting page, and we will adjust your plan options if we agree. If your fleet grows past your plan's range, you agree to move to the matching plan. You can switch plans in Manage billing; Stripe prorates the price difference for the rest of the current billing month.
• One account per USDOT number: a USDOT number can belong to only one LoadShield account. LoadShield accounts are for motor carriers, so a USDOT number registered only as a broker or freight forwarder cannot open one.
• One free trial per USDOT number: each USDOT number may receive one 14-day free trial, ever, even if the account is closed, a different email address is used, or the number is registered again.
• Free trial terms: a valid payment card is required to start the trial, and you are not charged during the trial. Unless you cancel before the trial ends, your paid subscription starts automatically and your card is charged the full monthly price of the plan you chose when the trial ends, and again every month on that date until you cancel. We try to email you a reminder about three days before the trial ends, but the charge does not depend on that reminder. If your USDOT number has already used its trial, you are charged when you complete checkout.
• "Unlimited" means we do not cap or charge per rate confirmation or broker agreement. We may review usage to prevent abuse, for example very high volume for your plan size or documents issued to a different carrier.
• There is no annual plan and no long-term contract. Subscriptions renew automatically each month at the then-current rate until cancelled.
• There is no setup fee and no percentage taken from anything you recover.
• Money-back guarantee: if LoadShield is not working for you, request a full refund within 90 days of your first payment and we will refund that payment in full.
• Outside the guarantee window, payments are non-refundable and cancellation takes effect at the end of the current billing period. We do not prorate partial periods.
• Failed payments: we may retry the charge and may suspend access if the balance stays unpaid. Your data is retained per the Privacy Policy retention schedule.
• You are responsible for any applicable sales or use taxes.
• We may change pricing with at least 30 days' email notice before it affects your next renewal. You can cancel before the new rate applies.

You can cancel at any time, including during the free trial, using Manage billing / cancel on the pricing or accounting page, or by emailing support@loadshield.net from the address on your account. We process email cancellation requests within two business days, effective at the end of your current billing period. We never require a phone call, a retention conversation, or written notice by mail to cancel.

After cancellation you keep access until the end of the paid period (or, if you cancel during the free trial, until the trial ends, and you are not charged). You can export your load records and documents at any time before then, and for 90 days afterward on request.

We work to keep the Service available but do not promise uninterrupted operation. We may perform maintenance, modify features, or discontinue parts of the Service. If we discontinue the Service entirely, we will give at least 30 days’ notice and refund the unused prepaid portion of your subscription.

The Service depends on third parties — hosting, database, AI, email, and payment providers. Outages at those providers can interrupt alerts and clocks. Do not treat LoadShield as your only safeguard against a missed deadline.

The Service, including its software, interface, extraction logic, templates, and branding, is owned by Iron Flow Advisory, LLC and protected by intellectual property law. These terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Nothing else is transferred.

We may suspend or terminate your account, with notice where practical, if you materially breach these terms, if your use threatens the security or stability of the Service or other customers, if payment remains unresolved, or if we are required to do so by law.

For termination without cause by us, we will refund the unused prepaid portion of your subscription. For termination because of your breach, no refund is owed. On termination your license ends immediately; data retention and export follow the Privacy Policy schedule.

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be error-free, that extraction will be complete or accurate, that alerts will always be delivered on time, or that using the Service will prevent a missed deadline, a denied detention claim, or a cargo loss.

To the maximum extent permitted by law, Iron Flow Advisory, LLC and its owners, employees, and suppliers are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost freight charges, unrecovered detention, cargo claim losses, denied invoices, loss of goodwill, or loss of data, arising from or related to the Service — even if advised of the possibility.

Our total aggregate liability for any and all claims relating to the Service is limited to the amount you actually paid us in the twelve months immediately before the event giving rise to the claim. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

You agree to indemnify and hold harmless Iron Flow Advisory, LLC from claims, damages, and reasonable legal fees arising out of your use of the Service, your content, your violation of these terms, or your violation of any law or third-party right.

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Onondaga County, New York, and both parties consent to personal jurisdiction there.

Before filing anything, email support@loadshield.net with a description of the dispute and what you want. We will try in good faith to resolve it within 30 days. Claims that fit within the jurisdictional limits of small claims court in Onondaga County may be brought there instead. Each party waives any right to bring claims as a class action or class member.

These terms plus the Privacy Policy are the entire agreement between us and supersede prior discussions. If a provision is held unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our written consent; we may assign it in connection with a merger or sale of assets. Neither party is liable for delays caused by events beyond reasonable control.

We may update these terms. Material changes will be announced by email to account holders at least 30 days before taking effect, and continued use after the effective date means you accept them.

If you dismiss, override, or proceed despite a fraud flag, red-flag DOT verification result, carrier risk score, or other warning surfaced by LoadShield, you assume full responsibility for any resulting cargo loss, double-broker claim, freight fraud, or regulatory penalty. LoadShield’s liability for damages arising after you acknowledged and disregarded a warning is zero.

LoadShield stores records in Supabase-managed databases with standard cloud backups. You must maintain your own copies of all freight contracts, rate confirmations, bills of lading, and compliance documents. We exclude all liability for consequential damages arising from data loss, database failure, or delayed recovery.

LoadShield is a document workflow and analysis web application. We are not a managed IT provider, a cybersecurity firm, or a network security vendor. Ransomware, breach, or security incidents on your own systems, your broker’s systems, or your shipper’s systems are entirely outside our scope. We have no visibility into or control over any party’s internal network or endpoints.

We rely on: Supabase (database and storage), OpenAI (AI extraction), Resend (email delivery), Stripe (payment processing), Vercel (hosting), and Twilio (SMS). Each operates under its own security commitments. We are not liable for their breaches beyond our reasonable vendor-management obligations.

The Service is designed for FMCSA/DOT-regulated freight document analysis. You warrant that you will not submit documents containing protected health information (HIPAA), Social Security Numbers, financial account credentials, or data subject to regulations beyond freight operations without prior written agreement. Violations shift all resulting liability to you.

To the extent permitted by law, you agree to waive, and will require your insurers to waive, all rights of subrogation against Iron Flow Advisory, LLC up to and including our aggregate liability cap. If your insurer pays a claim and seeks to recover from us, that recovery is capped at our stated aggregate liability limit.

Before either party initiates any public legal proceeding (other than emergency injunctive relief), both parties agree to attempt resolution through confidential mediation in Onondaga County, New York, with costs split equally. Settlement terms are confidential. This prevents disputes from appearing in public court records.

All claims arising from or relating to the Service must be brought within one (1) year of when the claimant knew or reasonably should have known of the basis for the claim. Claims not filed within this period are permanently barred.

Our total aggregate liability for any single incident — including errors by employees, contractors, or agents — is limited to fees paid in the prior 12 months. No liability for indirect, consequential, or punitive damages from any personnel error.

Iron Flow Advisory, LLC
6276 Addison Loomis, Cicero, NY 13039
support@loadshield.net